Business Process Automation Solution

Serve your customer in an efficient and cost-effective way using real-time communication, knowledge-awareness, enhanced business process, and insight-driven analytics.
DEPLOY OUR BUSINESS PROCESS AUTOMATION SOLUTION TO ENGAGE, EMPOWER, OPTIMISE AND TRANSFORM YOUR BUSINESS FOR EXPONENTIAL GROWTH.

Manage prospects, provide delightful onboarding experience and engage with your customer to achieve a customer-centric competitive edge.

Empower your employees to get more things done rather than them spending time trying to cope with processes, tasks, and team updates.

Optimize your business operations to strip out redundancy and remove duplicity, making the process repeatable and automatable.

Transform your business using modern tools for notifications, reporting dashboard, productivity management, and escalation engine.

Experience management for digital-first world

Our software platform allows mobile/tablet/web based self-service onboarding using an easy to use interface.This helps you capture right information and automate the process of customer experience management.Customer profiling feature of our solution helps you capture detailed information, stats, Q&A and periodic updates. Our solution supports, custom field, information management capabilities and modular approach to get the customer profile with the ease.

EFFICIENT SERVICE DELIVERY AUTOMATION

Our cutting-edge business process management solution is built using robust service process management architecture integrated with a workflow automation and knowledge management. It allows your team to maintain value-driven customer relationships rather than spending hours trying to cope with processes, tasks, and team updates.

The real-time communication delivery engine ensures that you get instant notifications, real-time feedback and automated task scheduling to deliver the customer delight.

ANY DEVICE ACCESS

Our solution is built on solid foundation and designed to be accessible on any device providing a seamless experience.

  • Interactive real-time web application architecture for backend and dashboard
  • Mobile and tablet app for onboarding, customer logging, and real time customer engagement
  • Synchronization, notification and calendar integration

WORKFLOW ENABLED TASKS AND ASSIGNMENT HANDLING

We have built the BPA platform to support the diversified teams and multi level user workflow based on the roles and specialisation.

  • Customer centric service escalation funnel
  • Exception reporting to track and report exceptions and inefficiencies
  • Decision support system for improving customer engagement
  • Team tasks and team performance analysis

ACTIVITY LOGGING AND REAL TIME COMMUNICATION

Todays customers want to stay connected. We support direct activity logging and tracking by customers. Our mobile app integration helps you stay connected with your customer and enable them to participate during the service delivery period.

  • Activity logging by customer
  • Q&A with your client service representative
  • Real time progress report and exception reporting
  • Notifications, reminders and calendar integration
  • FAQ and knowledge dissemination for better informed customer relationship management

EXTENSIVE REPORTING AND INTEGRATION

We have integrated tons of reports to help you stay on the course of your business and customer relationship. Our dashboard helps you stay focused and stay informed

  • Reports on customer acquisition, customer service delivery and satisfaction
  • Daily log sheets of tasks, activities and team performance
  • Period reports to analyze the customer, business team and overall performance
  • Integration with billing and accounting system for financial management

ENGAGE YOUR CUSTOMERS, EMPOWER YOUR EMPLOYEES, OPTIMIZE YOUR OPERATIONS AND TRANSFORM YOUR BUSINESS FOR THE DIGITAL-FIRST WORLD.

#DigitizingLives

We are an innovative software and product development firm creating business facing and meaningful digital products.

Our team at Appetals works closely with our clients to shape their ideas into a web and mobile apps with ethics, speed and boldness of entrepreneurship.