Business Application Development

Our team has the business process knowledge and technology expertise to work together with you at every stage of your software development lifecycle, from discovery to development and post-deployment support.

TOP-GRADE CUSTOM SOFTWARE SOLUTION FOR YOUR BUSINESS

TO ENGAGE, EMPOWER, OPTIMISE AND TRANSFORM YOUR BUSINESS FOR EXPONENTIAL GROWTH.

Manage prospects, provide delightful onboarding experience and engage with your customer to achieve a customer-centric competitive edge.

Empower your employees to get more things done rather than them spending time trying to cope with processes, tasks, and team updates.

Optimize your business operations to strip out redundancy and remove duplicity, making the process repeatable and automatable.

Transform your business using modern tools for notifications, reporting dashboard, productivity management, and escalation engine.

Experience management for digital-first world

We build custom software development to meet your business specific needs. We have expertise in building mobile/tablet/web application using an easy to use interface. This helps you capture the right information and automate the process anytime anywhere. You are assured of getting the latest user experience design to make your users feel pleasure to use and they’ll keep coming back to use it over and over again. To put it simply, design matters.

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EFFICIENT BUSINESS PROCESS AUTOMATION

We have built and deployed business process management solution using robust process management architecture integrated with workflow automation and knowledge management. It allows your team to maintain an effective business process to deliver quality customer services rather than spending hours trying to cope with processes, tasks, and team updates.

The real-time communication delivery engine ensures that you get instant notifications, real-time feedback and automated task scheduling to deliver the customer delight.

ANY DEVICE ACCESS

Our solution is built on solid foundation and designed to be accessible on any device providing a seamless experience.

  • Interactive real-time web application architecture for backend and dashboard
  • Mobile and tablet app for onboarding, customer logging, and real time customer engagement
  • Synchronization, notification and calendar integration

WORKFLOW ENABLED TASKS AND ASSIGNMENT HANDLING

We have built the BPA platform to support the diversified teams and multi level user workflow based on the roles and specialisation.

  • Customer centric service escalation funnel
  • Exception reporting to track and report exceptions and inefficiencies
  • Decision support system for improving customer engagement
  • Team tasks and team performance analysis

ACTIVITY LOGGING AND REAL TIME COMMUNICATION

Todays customers want to stay connected. We support direct activity logging and tracking by customers. Our mobile app integration helps you stay connected with your customer and enable them to participate during the service delivery period.

  • Activity logging by customer
  • Q&A with your client service representative
  • Real time progress report and exception reporting
  • Notifications, reminders and calendar integration
  • FAQ and knowledge dissemination for better informed customer relationship management

EXTENSIVE REPORTING AND INTEGRATION

We have integrated tons of reports to help you stay on the course of your business and customer relationship. Our dashboard helps you stay focused and stay informed

  • Reports on customer acquisition, customer service delivery and satisfaction
  • Daily log sheets of tasks, activities and team performance
  • Period reports to analyze the customer, business team and overall performance
  • Integration with billing and accounting system for financial management